DVDs and training videos on demand
Phone techniques - call center training
Telephone Courtesy pays off
A great follow up to the bestselling 'Telephone Manners'. The video starts with a
meeting in a company who has nearly lost a key account because of the bad
telephone rapport the customer has had with various departments in the company
including sales, accounts, management and deliveries.
American Media, USA
French version Formavision
Support Materials available: Training leaderís guide.
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