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Phone techniques - call center training

[Item Image] Telephone Courtesy pays off
Ä980.00
A great follow up to the bestselling 'Telephone Manners'. The video starts with a
meeting in a company who has nearly lost a key account because of the bad
telephone rapport the customer has had with various departments in the company
including sales, accounts, management and deliveries.

American Media, USA
19 minutes
French version Formavision

Support Materials available: Training leaderís guide.

The preview or hire charge is entirely deducted in the case of the purchase of the videofilm so you
save time and make good decisions.

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Formavision

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Le Mont Valerien,
92500 Rueil Malmaison
France
Telephone: 06 75 03 55 47
E-Mail: dvd@formavision.com