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Phone techniques - call center training

[Item Image] Telephone communication: Clear as a bell
Telephone communication: Clear as a bell
Your customers need to hear the smile in your voice. Implement a ‘telephone tune-up’ in your
organisation. When you communicate on the telephone, you are speaking for the organisation.

Training points include:
Organise your work area and prepare your attitude.
Take clear notes and repeat instructions.
Get it right the first time.
Speak clearly in a warm, natural voice.
Listen to understand the customer’s mood as well as their requests.
Personalise your calls by using customer’s names.
Use the special words of courtesy.

Length 13 Minutes
Includes training leader’s guide

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