Many people have difficulties effectively handling disputes or personality clashes. Set in a
factory, an office and a sales room, this program will appeal to anyone in the organisation who is
involved in medation and conflict resolution. Part one introduces an easy 4-Step method to help
you resolve disputes and part two provides a real case study for trainees to work through.

Available in French
7 Dimensions / Formavision
25 minutes

Support Materials available: Training leader’s guide.

The preview or hire charge is entirely deducted in the case of the purchase of the videofilm so you
save time and make good decisions.

To view this title free of charge please make a reservation in our Paris viewing room.

87-89 Rue des Rosiers,

Le Mont Valerien,

92500 Rueil Malmaison

France

Telephone: 33 1 47 08 12 12

Fax: 33 1 47 08 01 58