Studies show that 90 % of customers leave not because of the technical specifications of
your product or service but because of the lack of interpersonal skills shown by
representatives of companies and other organisations.
This training video film examines and suggests proven ways of looking after your customers
and keeping them.

87-89 Rue des Rosiers,

Le Mont Valerien,

92500 Rueil Malmaison

France

Telephone: 33 1 47 08 12 12

Fax: 33 1 47 08 01 58