This training video demonstrates that good
customer service is more than paying
attention and being courteous.
That’s what I call customer service!

Let customers know who you are. This training video demonstrates that good customer service is
more than paying attention and being courteous. You will learn how to turn customers into long
life relationships and give them that all important extra effort.

Training points include:-

Greet the customer with a friendly attitude and a smile.
Courtesy shows the customer that you care.
Apologise and empathise if a mistake has been made or a customer upset.
Ask questions to find out what the customer really wants and needs.
Offer solutions.
Do a little bit extra to turn customers into lifelong business relationships.

Length: 15 Minutes
Formavision/ Atrix

87-89 Rue des Rosiers,

Le Mont Valerien,

92500 Rueil Malmaison

France

Telephone: 33 1 47 08 12 12

Fax: 33 1 47 08 01 58