Great emphasis in today's workforce is placed on treating customers with respect and
meeting their needs and expectations. But what organisations are learning is that this
emphasis needs to be placed on internal customers as well.
Internal customers are often overlooked, taken for granted, and not treated as well as
an organisation's extrnal customers. But how we treat each other in the workplace can
either help or hinder the productivity and profit of your organisation.
But I don't have customers can help your employees learn to value each other, which
results in increased performance throughout your organisation. The videofilm shows
your employees the steps and techniques for defining their internal customers and
how to serve them appropriately.

HOW-TO TRAINING POINTS:
How to recognize the importance of internal customers
How to uncover their needs and expectations
How to keep internal deadlines and make commitments that stick
How to eliminate inhibiting policies and procedures
How to ask questions, listen, and diffuse tension among internal customers

More how to training points:-

¥ Recognise that you do have internal customers
¥ Care and respect internal customers
¥ Identify internal customers who have priority situations
¥ Ask questions and listen
¥ Focus on internal customer's needs and expectations
¥ Keep commitments and deadlines
¥ Communicate with angry internal customers
¥ Review policies and procedures which may inhibit serving customers

French Version available.
24 minutes
AMI / Formavision

Support Materials available: Training leader’s guide.

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