Great emphasis in today's workforce is placed on treating customers with respect and meeting
their needs and expectations. But what organisations are learning is that this emphasis needs to
be placed on internal customers as well.

Internal customers are often overlooked, taken for granted, and not treated as well as an
organisation's extrnal customers. But how we treat each other in the workplace can either help or
hinder the productivity and profit of your organisation.

But I don't have customers can help your employees learn to value each other, which results in
increased performance throughout your organisation. The videofilm shows your employees the
steps and techniques for defining their internal customers and how to serve them appropriately.
Internal customers are often overlooked, taken for granted, and not treated as well as an
organisation's external customers.

HOW-TO TRAINING POINTS:
How to recognize the importance of internal customers
How to uncover their needs and expectations
How to keep internal deadlines and make commitments that stick
How to eliminate inhibiting policies and procedures
How to ask questions, listen, and diffuse tension among internal customers
Recognise that you do have internal customers
Care and respect internal customers
Identify internal customers who have priority situations
Ask questions and listen
Focus on internal customer's needs and expectations
Keep commitments and deadlines
Communicate with angry internal customers
Review policies and procedures which may inhibit serving customers


24 minutes
AMI/Formavision
Available in French

Support Materials available: Training leader’s guide.

The preview or hire charge is entirely deducted in the case of the purchase of the videofilm so you
save time and make good decisions.

To view this title free of charge please make a reservation in our Paris viewing room..

1 day preview without leader's guide 150 Fht.

87-89 Rue des Rosiers,

Le Mont Valerien,

92500 Rueil Malmaison

France

Telephone: 33 1 47 08 12 12

Fax: 33 1 47 08 01 58