Let's do business - Telephone

Let's Do Business from Abacus
Level: Intermediate - Advanced
Total Hours of Tuition: 40 hrs average

"Let's Do Business " deals with key business issues over a series of 4 separate lessons. All
the lessons are self contained, and can be taken in any order. The key feature for each
lesson is the film, taken from authentic management training materials.
Scroll down the page to see more details on the films and the language objectives covered.

The Language of Telephoning
The module covers business areas such as making calls, taking messages, solving problems
on the telephone, making and changing arrangements, selling on the telephone, creating
good impressions and making cold calls.
More information at http://www.formavision.com/Tel_descrip2.htm

"Let's Do Business -The Language of Telephoning" deals with key business issues over a
series of 7 separate lessons. All the lessons are self contained, and can be taken in any
order. The key feature for each lesson is the video, taken from authentic management training
materials.

The Language of Telephoning

Level: Intermediate - Advanced
Number of Lessons: 7
Total Hours of Tuition: 40 hrs average
Total Number of Units: 19
Taking Messages (2 Units)
Scenario
Often the person called is not there so it is important to get the correct details when taking a
message. In these videos we look at a number of people taking messages.

Objectives:-
You will
study how to ask someone's identity on the telephone
study words and phrases connected with telephone calls
study the uses of can
study the stress patterns of common telephone expressions
study how to identify yourself on the telephone
discuss the use of different forms of address

Checking Details (2 Units)
Scenario
Angry customers usually have a reason to be angry. In this video a woman tries to find out
what the customer's problem is and find a satisfactory solution.

Objectives:-
You will
study the uses of so
study phrases about delivering products and services
practise the stress of this and that
study the uses of the past simple and present perfect
study the pronunciation of -ed endings.
study collocation patterns of some common business words

Telesales (5 Units)
Scenario
Selling products & services on the telephone can be difficult. Watch the salesperson close a
sale over the telephone. Her company sells office furniture.
Objectives:-
You will
study how to make requests
study compound nouns
study a set of financial terms
study the uses of question tags
study present simple and continuous forms
study the grammar of quantifiers
study the pronunciation of 's' endings
study the intonation of question tags
study the intonation of polite questions
study the pronunciation of common sounds
study the words some adverb and adjective collocations
practise the intonation of conditional statements
look at conditional statements

Solving Problems (2 Units)
Scenario
In this video, two managers will work together to solve a dispute over rates of discount.

Objectives:-
You will
study the uses of just
study uses of but and know
study phrases used with back
listen to sentences with the word but
study language used for clarifying information
practise making excuses and apologising

Fixing Problems (2 Units)
Scenario
Mr. Jackson has recently purchased a new machine but he is having lots of problems. He
telephones the supplier to discuss the matter.

Objectives:-
You will
study a set of common phrases
study the first conditional
study the use of going to and will
identify contracted speech in going to and will
study the uses of say, speak, talk, tell
identify intonation patterns in first conditional sentences

Good Communication (4 Units)
Scenario
Margaret Shaw is the conference manager for The King's Hotel. She receives a call from Julie
Deavons from DX Electronics. Julie wants to discuss plans for the launch of DX Electronics'
new product.

Objectives
You will
study the verbs make and do
practise making comparisons
study uses of common phrases
study the verbs can and could
study uses of must, have to and need to
study words and phrases with positive meanings
study a group of negative words and phrases
study language used to check arrangements
identify stress patterns in short sentences
identify stressed and unstressed modal verbs

Making Plans (3 Units)
Scenario
In this video, a personnel manager will phone two other managers to get information to
prepare for a meeting.

Objectives:-
You will
study some discourse markers
study of the word call
study stress patterns in -ing phrases
study can and couldin requests and offers
study the uses of want, need and look for
practise intonation in sentences with can and could

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