Teammates don't have to be best friends to get the job done. They just have to communicate
in apositive way. This best-selling video uses realistic role plays to teach employees to resolve
their own conflicts by setting personal biases aside and working towards mutually beneficial
solutions.

HOW-TO TRAINING POINTS:
How to take responsibility for conflict
How to uncover both sides
How to ventilate emotion
How to listen without arguing or judging
How to get commitment to finding solutions

Training Package Includes
Course Materials Guide with role-play situations, exercises, and overhead masters

LENGTH: 23 Minutes
FREE BONUS: 6 Vignettes

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