DVDs and training videos

Better Customer Service video training

	Fish FISH! has created a new vocabulary of what our jobs could be about. It's so simple that it's profound.	€1,235.00
	Managing for customer care This drama video draws realistic examples from both the public and private sectors and includes hospital, retail and manufacturing scenarios.	€1,465.00
	Getting organised to serve Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 European languages	€1,245.00
	Service Leadership Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 European languages	€1,245.00
	Telephone Courtesy pays off The video starts with a meeting in a company who has nearly lost a key account. This couldn't happen in your organisation could it?	€980.00
	The Improving Service Package Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 languages	€1,245.00
	But I don't have customers Internal customers are often overlooked, taken for granted, and not treated as well as an organisation's external customers.	€1,315.00
	Selling our services Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 European languages	€1,245.00
	Telephone communication: Clear as a bell Your customers need to hear the smile in your voice. Implement a ‘telephone tune-up’ in your organisation.	€940.00
	Becoming the Best The follow up to the successful 'Who killed the sale?' video training film.	€1,235.00
	Selecting for service Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 European languages	€1,245.00
	"Can you help me?" Also presented in "Can you help me?" are the six most vital steps of selling. These steps are tested and used nationally in major retail stores.	€1,210.00
	Unhappy customers Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 European languages	€1,245.00
	Customer care on the telephone This video examines and suggests proven ways of looking after your customers and keeping them.	€1,210.00
	That's what I call customer service! This training video demonstrates that good customer service is more than paying attention and being courteous.	€980.00
	Serving People Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 European languages	€1,245.00
	Supervising for service Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 European languages	€1,245.00
	Service Burnout Aimed at three different levels of the organisation 1. Top management 2. Supervisors and 3. Front line Staff Available in 6 European languages	€1,245.00

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